(804) 273-6900
(804) 273-6900
on hold marketing
Ultimately, your customers are going to judge you on how quickly you are able to improve customer service. Yes, there's much to be said about service with a smile and your attitude during the process can go a long way toward enhancing (or hurting) the customer's experience. However, all the smiles...
A couple of times in the past few weeks, we've received surprised reaction from existing clients when we’ve been talking with them about updating their program and have told them that “We'll do the writing for your on hold scripts, just point us in the direction of where to get the information.”...
In an increasingly digital age, many companies have turned toward social media as a means to reach out to customers, both current and prospective ones. While it is easy to jump on the bandwagon, it might not always be the best solution for target marketing. A contribution piece in Entrepreneur...
It’s Monday morning and by 8:30 a.m., the phone lines are lit up at most medical offices. The weekend’s ailments, sniffles, and injuries require an appointment to see the doctor. Maybe 100 patients will call before noon. The problem is, the medical offices are staffed with one or two people to...
Oh,….it may seem like a little thing to mention this, but are you aware of how you ‘sound’ to your callers? As we get busy in life, we sometimes neglect to remember a few very simple ‘rules’ in terms of telephone etiquette. Here are several quick tips and thoughts for consideration. How do team...
…or “Do the Two-Step and See Your Reviews and Sales Funnel Grow!” We’re seeing great results from positive reviews from our customers. We’ve always known that positive testimonials and reviews were an important slice in our overall marketing pie. They appear in every brochure, our FaceBook page,...
My inspiration to create this article on "best practices for call handling" is based on a series of experiences I recently had over a short 2 day period as I made telephone calls to several businesses. It is important to describe the nature and purpose of my phone calls to these businesses. The...
The medical and dental industries are testing out new digital marketing tools, but despite these changes customer service is still the most important consideration, according to an IBM study. These findings were released during the South by Southwest Interactive conference in Austin, Texas. "We...