telephone etiquette | On Hold Marketing

Hosted IP / Cloud Phone Systems & Services

Mar 28, 2023 | Hosted IP, Oh Hold Systems, Telephone Systems, VoIP

Got HOSTED? (Also known as Hosted IP Telephony, SIP service, Cloud Telephony, and several other aliases) It’s amazing to witness how an industry can morph and change itself so rapidly. Cloud Computing is alive and well and is rapidly extending its reach into voice...

Cisco Message On Hold

Mar 27, 2023 | Oh Hold Systems, On Hold Messaging, On Hold Music

Got Cisco? Cisco’s delivery of MUSIC ON HOLD or MESSAGE ON HOLD is highly contingent upon the Cisco solution installed, including Call Manager / UCM software release, router model numbers, and other factors to include MULTICAST / UNICAST enabling. Historically...

Best Practices for Telephone Etiquette

May 28, 2021 | Telephone Tips

Best Practices for Telephone Etiquette Best Practices for Telephone Etiquette can be part of any customer service or patient engagement initiative. Have you ever noticed how much attention (and money) a business or practice spends on its lobby or greeting area? There...

Best Practices for Call Handling – How To Prevent Lost Calls

May 6, 2016 | Customer Service, On Hold Best Practices, On Hold Marketing

My inspiration to create this article on “best practices for call handling” is based on a series of experiences I recently had over a short 2 day period as I made telephone calls to several businesses. It is important to describe the nature and purpose of...

Hosted IP / Cloud Phone Systems & Services

Cisco Message On Hold

Best Practices for Telephone Etiquette

Best Practices for Call Handling – How To Prevent Lost Calls

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