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On Hold Marketing Logo
  • About
    • Our Company
    • Leadership Team
    • FAQ
    • Blog
  • Services
    • On-Hold Messaging
    • In-Store Music & Messaging
  • Industries
  • Phone Systems
  • Pricing
  • Demos
    • All Demos
    • On-Hold
    • In-Store
    • Voice Talent
    • Music Library
  • Reviews
  • Contact
  • Client Portal
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(804) 273-6900

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(804) 273-6900

The number one rule to improve customer service: Solve problems quickly

The number one rule to improve customer service: Solve problems quickly

Mar 12, 2021 | Customer Service, On Hold Messaging

Ultimately, your customers are going to judge you on how quickly you are able to improve customer service. Yes, there’s much to be said about service with a smile and your attitude during the process can go a long way toward enhancing (or hurting) the...
On Hold Scripts Written By Experts

On Hold Scripts Written By Experts

Feb 18, 2021 | Customer Service, Script Writing, Writing

A couple of times in the past few weeks, we’ve received surprised reaction from existing clients when we’ve been talking with them about updating their program and have told them that “We’ll do the writing for your on hold scripts, just point us in the...
How Are Senior Care Communities Using Their On Hold Messaging to Build Occupancy?

How Are Senior Care Communities Using Their On Hold Messaging to Build Occupancy?

Jul 2, 2019 | On Hold Best Practices, On Hold Messaging, Senior Care

Smart senior care communities have a plan to use hold time not only toward their own advantage, but also the caller’s. Having a few moments of one-on-one time to enhance your professional image with a decision maker or influencer is a rare opportunity. The right on...
The REAL Art of Crafting your On Hold Script

The REAL Art of Crafting your On Hold Script

Mar 14, 2018 | On Hold Messaging, Script Writing

At On Hold Marketing we have over 30 years of combined script writing experience, so don’t ever feel like the weight doing the actual writing is on your shoulders. We’ll take care of it for you. We do need your input on what to write about, and your input on changes....

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