mobile phone playing audio on speaker
mobile phone playing audio on speaker


On-Hold Messaging for Medical Practices & Offices

Our Patients On Hold service line specializes in on-hold messaging custom-tailored for medical practices and healthcare providers. Our service plays messages that are both informative and entertaining, piquing the caller’s interest while reassuring them their call is important. Click below to listen to real examples of on-hold messaging from medical practices:

On-Hold Messaging Helps Doctors Improve Their Practice


Creates Positive Patient Experiences On-Hold

On-hold messaging informs, entertains, and engages patients when they call, reducing perceived wait times and hang-ups. It also serves as a reminder that their needs are your top priority and their call will be handled efficiently and promptly.


Promotes Your Practice & Your Services

On-hold messaging is also an effective marketing tool. Professionally inform callers of upcoming promotions, new services, or how your practice stands out from the competition to increase patient engagement and appointments.


Saves Valuable Administrative Time

On-hold messaging is an effective way to save your staff time by preemptively providing callers with answers to common questions such as your address, hours of operation, or how to book new appointments online, without requiring staff interaction.

female medical doctor smiling in white coat
Google Reviews

Why Choose Patients On Hold?

Starting at only $39 per month, we can help you engage with your patients and improve their experiences. Patients On Hold, a specialty service line provided by On-Hold Marketing, prides itself in the following differentiators:


Personal Attention


Industry’s Best Talent


In-House Studio


Diverse Music Library


Technology Expertise


No Long-Term Contracts

Patients on Hold On Hold Messaging Service for the Healthcare Industry

On-Hold Pricing & Plans

Award-Winning On-Hold Messaging Service

Engage, inform & provide an improved experience when customers call your business.

Script Writing

In-House Production

Creative Consultation

Expert Voice Talent

Diverse Music Library

1 Production / Yr



Low Call Volume

This plan is perfect if you have consistent products and services, rarely run sales or promotions and have a low call volume.

2 Productions / Yr



Moderate Call Volume

Have repeat callers or run seasonal promotions? Consider our semi-annual plan to keep your on-hold messaging fresh and relevant.

4 Productions / Yr



High Call Volume

Have a lot of callers? Consider our quarterly production plan to keep your customers informed, persuaded and entertained year-round.*

Need More than 4 Productions per Year?

* We can create a custom plan with the updating frequency best suited for your business. Clients with multiple locations receive significant discounts. Contact us for details today!