Our Team

Meet Our Leaders

On Hold Marketing‘s leadership team is composed of highly experienced professionals who are passionately immersed in the world of sound, branding and marketing. Each brings decades of experience from the telecommunications, music, radio, business and marketing industries to the team. Together, this powerhouse quartet brings creativity and effectiveness to every aspect of our business.

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Rich Moncure President On Hold Marketing

Rich Moncure


Prior to On Hold Marketing, Rich spent 20 years in telecommunications working for such giants as Williams Communications, NextiraOne, Bell Atlantic (now Verizon), and Nortel Networks. Therefore, he naturally knows telephone systems and their capabilities and limitations.

Additionally, Rich is an accomplished musician, composer and arranger. Rich traveled the United States for 6 years, touring with several music groups and still performs regularly with KOS in Richmond.

Brian Illes Vice President Operations On Hold Marketing

Brian Illes

Vice President of Operations

Brian Illes joined On Hold Marketing after a 20-year career as a radio station program director and on-air personality in markets in the eastern United States. Not only skilled as a writer, producer and voice talent for On Hold Marketing,  Brian is also a true wizard at overseeing our studio production and tending to customer service.

Brian also has wide-range knowledge of auto attendant, IVR and prompt systems. He works closely with On Hold Marketing customers to make these systems easy to use and customer-friendly.

Allen Brown Vice President On Hold Marketing

Allen Brown

Vice President of Special Projects & Production

After just 5 minutes with Allen Brown you’ll realize, he is 100% talent + 300% nice guy. Like the rest of our staff, Allen comes to On Hold Marketing because of his diversified talents and wealth of creative experience. He trained at the prestigious Berklee College of Music in Boston, and after enjoying a successful career as a touring musician, he’s spent time in a telecommunications environment giving support to customers nationwide.

In continuing his musical endeavors, Allen arranges and performs before thousands every year as vocalist, pianist, and trumpet player for KOS, a well-known 11-piece performing group in Virginia. He has also created several production pieces for Theatre IV of Virginia (now Virginia Repertory Theatre) and is often cast in leading dramatic roles in the outstanding productions presented at Richmond’s West End Assembly of God.

Allen Brown is just another reason that when it comes to better, more creative audio branding, On Hold Marketing is “playing your song.”

Karen Collier - Business Administrator On Hold Marketing

Karen Collier

Business Administrator

For over two decades, Karen Collier has been helping business offices across Central Virginia run more efficiently, helping those businesses serve their clients more effectively. From Fortune 500 companies to mom-and-pop operations, Karen has helped improve the operations at each stop on her professional journey.

In April 2015, On Hold Marketing hit the Business Administrator Lottery Jackpot when Karen joined our team following the retirement of Barbara Gardner. Karen’s the perfect fit on our team, with the skills to keep the four boys in line as well as to work with our clients to answer any question or come up with a creative solution to any billing or payment issue.