mobile phone playing audio on speaker
mobile phone playing audio on speaker


On-Hold Messaging for Hospitals

Patients On Hold provides on-hold messaging that is specifically designed to meet the diverse needs of people who call hospitals, hospital networks and large medical facilities. It provides music and messaging that is informative and reassuring which helps create a more positive customer experience. Click below to listen to a real example of on-hold messaging:

Benefits of Professional On-Hold Messaging Hospitals


Creates Positive Caller Experiences On-Hold

On-hold messaging is essential for hospitals to enhance the caller experience. By providing quick answers to common questions, ensuring redirection to the correct department or resource, and reducing perceived wait times, effective on-hold messaging can significantly reduce caller frustration and improve their overall experience.


Promotes Your Facility & Your Services

On-hold messaging can also serve as a powerful marketing tool for hospitals. By professionally informing callers of upcoming events, new services, or unique offerings, hospitals can effectively increase patient engagement and appointments while setting themselves apart from the competition.


Saves Valuable Administrative Time

On-hold messaging can provide commonly requested information and manage and redirect callers without the need for a live representative. By doing so, hospitals can reduce staffing needs for their call center or reception team, thereby freeing up staff time to focus on more complex tasks.

female hospital administrator
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Why Choose Patients On Hold?

Starting at only $39 per month, we can help you engage with your patients and improve their experiences. Patients On Hold, a specialty service line provided by On-Hold Marketing, prides itself in the following differentiators:


Personal Attention


Industry’s Best Talent


In-House Studio


Diverse Music Library


Technology Expertise


No Long-Term Contracts

Patients on Hold On Hold Messaging Service for the Healthcare Industry

On-Hold Pricing & Plans

Award-Winning On-Hold Messaging Service

Engage, inform & provide an improved experience when customers call your business.

Script Writing

In-House Production

Creative Consultation

Expert Voice Talent

Diverse Music Library

1 Production / Yr



Low Call Volume

This plan is perfect if you have consistent products and services, rarely run sales or promotions and have a low call volume.

2 Productions / Yr



Moderate Call Volume

Have repeat callers or run seasonal promotions? Consider our semi-annual plan to keep your on-hold messaging fresh and relevant.

4 Productions / Yr



High Call Volume

Have a lot of callers? Consider our quarterly production plan to keep your customers informed, persuaded and entertained year-round.*

Need More than 4 Productions per Year?

* We can create a custom plan with the updating frequency best suited for your business. Clients with multiple locations receive significant discounts. Contact us for details today!