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Patients On Hold provides on-hold messaging that is specifically designed to meet the diverse needs of people who call hospitals, hospital networks and large medical facilities. It provides music and messaging that is informative and reassuring which helps create a more positive customer experience. Click below to listen to a real example of on-hold messaging:
On-hold messaging is essential for hospitals to enhance the caller experience. By providing quick answers to common questions, ensuring redirection to the correct department or resource, and reducing perceived wait times, effective on-hold messaging can significantly reduce caller frustration and improve their overall experience.
On-hold messaging can also serve as a powerful marketing tool for hospitals. By professionally informing callers of upcoming events, new services, or unique offerings, hospitals can effectively increase patient engagement and appointments while setting themselves apart from the competition.
On-hold messaging can provide commonly requested information and manage and redirect callers without the need for a live representative. By doing so, hospitals can reduce staffing needs for their call center or reception team, thereby freeing up staff time to focus on more complex tasks.
Starting at only $39 per month, we can help you engage with your patients and improve their experiences. Patients On Hold, a specialty service line provided by On-Hold Marketing, prides itself in the following differentiators:
Engage, inform & provide an improved experience when customers call your business.
Script Writing
In-House Production
Creative Consultation
Expert Voice Talent
Diverse Music Library
1 Production / Yr
Monthly
This plan is perfect if you have consistent products and services, rarely run sales or promotions and have a low call volume.
2 Productions / Yr
Monthly
4 Productions / Yr
Monthly
Have a lot of callers? Consider our quarterly production plan to keep your customers informed, persuaded and entertained year-round.*
* We can create a custom plan with the updating frequency best suited for your business. Clients with multiple locations receive significant discounts. Contact us for details today!