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on hold marketing
On Hold Messaging Case Study Aireco Supply Wanted To Leverage Hold Time For A Win-Win "On Hold Marketing has helped Aireco in many ways. It gives us the opportunity to highlight current promotions, new products, our Customer Loyalty Trip Program, upcoming training & events, and more. Although...
Got Cisco? Cisco’s delivery of MUSIC ON HOLD or MESSAGE ON HOLD is highly contingent upon the Cisco solution installed, including Call Manager / UCM software release, router model numbers, and other factors to include MULTICAST / UNICAST enabling. Historically speaking, Cisco’s older versions of...
Ultimately, your customers are going to judge you on how quickly you are able to improve customer service. Yes, there's much to be said about service with a smile and your attitude during the process can go a long way toward enhancing (or hurting) the customer's experience. However, all the smiles...
by Rich Moncure I’m sure I will sound old and salty with this blog, but allow me to back up my TITLE statement. At this very moment, I am on hold with my carrier due to my T-1 service being down that provides Internet and carries some of our voice traffic. My “on premises” phone system is a...
A customized On Hold Marketing program is, in reality, your best and most reliable employee. It shows up for work every single day (actually, it never goes home), it never has a bad hair day, or a bad attitude, It never skips work to go fishing, play golf or go Christmas shopping. It's there from...
For the past 5-10 years, the phone companies that provided telephone system connectivity, via copper lines, have been eager to start abandoning support of this infrastructure in order reduce their costs associated with maintaining the copper lines they had been installing and maintaining for over...
As I write this blog, I hope my competitors (who would love to steal my new sales leads) don’t see it and take me up on my recommendation. The inspiration for this golden nugget of consultancy is that indeed….just last week….I called 5 of my competitors for the sole reason to talk about trends in...
Smart Veterinary Practices have a plan to use hold time not only toward their own advantage, but also their caller’s. Your practice benefits because an engaging audio program makes the time on hold seem shorter, resulting in less frustration from the caller. Callers benefit from hearing all the...