(804) 273-6900
(804) 273-6900
on hold marketing
Ultimately, your customers are going to judge you on how quickly you are able to improve customer service. Yes, there's much to be said about service with a smile and your attitude during the process can go a long way toward enhancing (or hurting) the customer's experience. However, all the smiles...
by Rich Moncure I’m sure I will sound old and salty with this blog, but allow me to back up my TITLE statement. At this very moment, I am on hold with my carrier due to my T-1 service being down that provides Internet and carries some of our voice traffic. My “on premises” phone system is a...
A customized On Hold Marketing program is, in reality, your best and most reliable employee. It shows up for work every single day (actually, it never goes home), it never has a bad hair day, or a bad attitude, It never skips work to go fishing, play golf or go Christmas shopping. It's there from...
For the past 5-10 years, the phone companies that provided telephone system connectivity, via copper lines, have been eager to start abandoning support of this infrastructure in order reduce their costs associated with maintaining the copper lines they had been installing and maintaining for over...
As I write this blog, I hope my competitors (who would love to steal my new sales leads) don’t see it and take me up on my recommendation. The inspiration for this golden nugget of consultancy is that indeed….just last week….I called 5 of my competitors for the sole reason to talk about trends in...
Smart Veterinary Practices have a plan to use hold time not only toward their own advantage, but also their caller’s. Your practice benefits because an engaging audio program makes the time on hold seem shorter, resulting in less frustration from the caller. Callers benefit from hearing all the...
Smart senior care communities have a plan to use hold time not only toward their own advantage, but also the caller’s. Having a few moments of one-on-one time to enhance your professional image with a decision maker or influencer is a rare opportunity. The right on hold messaging is the right...
Oh,….it may seem like a little thing to mention this, but are you aware of how you ‘sound’ to your callers? As we get busy in life, we sometimes neglect to remember a few very simple ‘rules’ in terms of telephone etiquette. Here are several quick tips and thoughts for consideration. How do team...