effective marketing | On Hold Marketing

The number one rule to improve customer service: Solve problems quickly

Mar 12, 2021 | Customer Service, On Hold Messaging

Ultimately, your customers are going to judge you on how quickly you are able to improve customer service. Yes, there’s much to be said about service with a smile and your attitude during the process can go a long way toward enhancing (or hurting) the...

How Are Senior Care Communities Using Their On Hold Messaging to Build Occupancy?

Jul 2, 2019 | On Hold Best Practices, On Hold Messaging, Senior Care

Smart senior care communities have a plan to use hold time not only toward their own advantage, but also the caller’s. Having a few moments of one-on-one time to enhance your professional image with a decision maker or influencer is a rare opportunity. The right on...

The number one rule to improve customer service: Solve problems quickly

How Are Senior Care Communities Using Their On Hold Messaging to Build Occupancy?

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