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on hold marketing
You Paid for That Prospect to Call You! Your business may have invested thousands of dollars in TV, radio, billboards, internet paid ads, conference booths, or even a sales team to attract prospects. Great! And here they come! The business expects that some of these prospects will inquire further....
The insistence by so many businesses to push inquisitive or needy clients to self-help, menu-driven systems is at times, mind-boggling. However, when technology is deployed with the caller’s best interests in mind, it’s a wonderful thing. But when technology is deployed to simply benefit the...
Creating a seamless and professional on-hold experience for callers in a queue is akin to mastering the art of tying a Gaston Slipknot – seemingly easy, but intricate in its execution. In the realm of telephone systems and call center environments, the challenge lies in orchestrating a symphony of...
On Hold Messaging Case Study Aireco Supply Wanted To Leverage Hold Time For A Win-Win "On Hold Marketing has helped Aireco in many ways. It gives us the opportunity to highlight current promotions, new products, our Customer Loyalty Trip Program, upcoming training & events, and more. Although...
Got Cisco? Cisco’s delivery of MUSIC ON HOLD or MESSAGE ON HOLD is highly contingent upon the Cisco solution installed, including Call Manager / UCM software release, router model numbers, and other factors to include MULTICAST / UNICAST enabling. Historically speaking, Cisco’s older versions of...
Ultimately, your customers are going to judge you on how quickly you are able to improve customer service. Yes, there's much to be said about service with a smile and your attitude during the process can go a long way toward enhancing (or hurting) the customer's experience. However, all the smiles...
by Rich Moncure I’m sure I will sound old and salty with this blog, but allow me to back up my TITLE statement. At this very moment, I am on hold with my carrier due to my T-1 service being down that provides Internet and carries some of our voice traffic. My “on premises” phone system is a...
A customized On Hold Marketing program is, in reality, your best and most reliable employee. It shows up for work every single day (actually, it never goes home), it never has a bad hair day, or a bad attitude, It never skips work to go fishing, play golf or go Christmas shopping. It's there from...