customer service | On Hold Marketing

The number one rule to improve customer service: Solve problems quickly

Mar 12, 2021 | Customer Service, On Hold Messaging

Ultimately, your customers are going to judge you on how quickly you are able to improve customer service. Yes, there’s much to be said about service with a smile and your attitude during the process can go a long way toward enhancing (or hurting) the...

Do your customers feel welcome when they call you?

Apr 24, 2019 | Customer Service, On Hold Messaging

Oh,….it may seem like a little thing to mention this, but are you aware of how you ‘sound’ to your callers? As we get busy in life, we sometimes neglect to remember a few very simple ‘rules’ in terms of telephone etiquette. Here are several quick tips and thoughts...

The number one rule to improve customer service: Solve problems quickly

Do your customers feel welcome when they call you?

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