Aireco Case Study

Aireco Case Study

On Hold Messaging Case Study Aireco Supply Wanted To Leverage Hold Time For A Win-Win “On Hold Marketing has helped Aireco in many ways. It gives us the opportunity to highlight current promotions, new products, our Customer Loyalty Trip Program, upcoming...
Cisco Message On Hold

Cisco Message On Hold

Got Cisco? Cisco’s delivery of MUSIC ON HOLD or MESSAGE ON HOLD is highly contingent upon the Cisco solution installed, including  Call Manager / UCM software release, router model numbers,  and other factors to include MULTICAST / UNICAST enabling. Historically...
Best Practices for Telephone Etiquette

Best Practices for Telephone Etiquette

Best Practices for Telephone Etiquette Best Practices for Telephone Etiquette can be part of any customer service or patient engagement initiative. Have you ever noticed how much attention (and money) a business or practice spends on its lobby or greeting area?  There...