Got HOSTED? (Also known as Hosted IP Telephony, SIP service, Cloud Telephony, and several other aliases) It’s amazing to witness how an industry can morph and change itself so rapidly. Cloud Computing is alive and well and is rapidly extending its reach into voice...
On Hold Messaging Case Study Aireco Supply Wanted To Leverage Hold Time For A Win-Win “On Hold Marketing has helped Aireco in many ways. It gives us the opportunity to highlight current promotions, new products, our Customer Loyalty Trip Program, upcoming...
Got Cisco? Cisco’s delivery of MUSIC ON HOLD or MESSAGE ON HOLD is highly contingent upon the Cisco solution installed, including Call Manager / UCM software release, router model numbers, and other factors to include MULTICAST / UNICAST enabling. Historically...
Best Practices for Telephone Etiquette Best Practices for Telephone Etiquette can be part of any customer service or patient engagement initiative. Have you ever noticed how much attention (and money) a business or practice spends on its lobby or greeting area? There...
On Hold Messaging ROI comes from investment in marketing. The best on hold messaging programs return anywhere between 0 and 10,000% return on the initial investment. There may be certainly be weeks, months, or even a year whereby it may be difficult to completely...