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Five Things That Turn Off Callers to Your Business
The insistence by so many businesses to push inquisitive or needy clients to self-help, menu-driven systems is at times, mind-boggling. However, when technology is deployed with the caller’s best interests in mind, it’s a wonderful thing. But when technology is...
How to Improve Call Center Experiences in On-Hold Messaging and Queue Applications
Creating a seamless and professional on-hold experience for callers in a queue is akin to mastering the art of tying a Gaston Slipknot – seemingly easy, but intricate in its execution. In the realm of telephone systems and call center environments, the challenge lies...
Hosted IP / Cloud Phone Systems & Services
Got HOSTED? (Also known as Hosted IP Telephony, SIP service, Cloud Telephony, and several other aliases) It’s amazing to witness how an industry can morph and change itself so rapidly. Cloud Computing is alive and well and is rapidly extending its reach into voice...