on hold marketing


Brian, Rich, and the team are great! We recently switched to them and they have been tremendously better than our old provider. Their quality is top notch and responsiveness to my emails and phone calls have been on par. Also the price is very fair for the outstanding work you receive. Keep up the good work!

Eric Kornaga

I wanted to take a minute to talk about the kind of customer service we received from Brian and Dan. I stress over and over how important customer service is and how it can separate RQL from our peers and competition via going the extra mile, effective communication and thinking outside the box when it comes to delivering solutions. Dan went above and beyond trying to get the On-Hold marketing to work and was terrific to work with on the problem solving aspect. His communication throughout the lengthy process was concise, very professional and courteous. When it comes time for RQL to upgrade our phone system, we will reach back out to your company for its services… terrific service and excellent company! Thank you both!

Paul Smith – Vice President, Logistics

We have used On Hold Marketing for a few years now and couldn’t be happier with their service. They offer so many options, and all of the voices are extremely professional, I would recommend them for anyone looking for this service.

Nicholas Ford – Owner

We have been very pleased with every aspect of your work.

Harry McGill – President

Great job, easy to work with and fast turnaround. A fantastic way to encourage questions about our products. You guys have been great. I have nothing I would ask for you to do that already has not been done.

Casey Cagle – Manager
Dominion Interior Supply Corporation – VA

This is a great method to advertise. Very professional messaging. Wonderful staff!

Rachel Gill – Office Manager

Wonderful, easy experience. No hard sells, honest, and fast. highly recommended.

Colleen Lam – Owner

Our office is very pleased with the recording On Hold Marketing made for us. They were a joy to work with. I would definitely recommend them to anyone of my peers. Thank you all for participating in a great recording. We will contact you in the future for any other recording we may need.

The professionals at On Hold Marketing are always there for us when we need them. They always walk us through the entire process and their turnaround time is always quicker than I expect. I would recommend On Hold Marketing to anyone!

Kelley Parks

On Hold Marketing did a great job of capturing so many things we do for our residents at Westminster Canterbury of the Blue Ridge. Brian nailed it!

Maria Graham – Marketing Director

As a result of our On Hold Marketing programs, there’s an increased awareness of our various products and services amongst our callers and current customers. They’re now hearing about things they just didn’t know about us previously, and we’re getting more inquiries about many of the products and services we sell. You guys and gals are great! You do a great job for us.

Debbie McClellan

Brian was able to provide excellent and professional service, quickly and efficiently. Well-run business delivers great service.

Carson Barnes – VP of Operations

I have found On Hold Marketing’s service to be quick, responsive, professional and most importantly…EASY! .wav file is easily uploaded to all of our Local Servers and DR Site servers with very little effort. I would ***Highly Recommend*** On Hold Marketing!!!

David Rauch – Senior Telecom Engineer

Our company went in search of an on hold messaging system earlier this year. On my search, I found that On Hold Marketing was the most straight-forward with what they offered and their prices. They were so easy to work with, very professional, and very fast in their delivery! The messages they sent over were exactly what we asked for. What more could you want from a company? Easily 5 out of 5 stars!

Whitney Britton

These people did our on-hold messaging for my business, they did a FANTASTIC job, they made it easy and the voice work was spot on. Thanks!

Patrick McHugh – Owner

What a great team of people! No matter the reason for my interaction with them (be it for producing my on hold message or a quick question) the people at On Hold Marketing are professional and kind every time! Brian is great at giving me a heads up when it’s time to start creating my newest message…and he even includes suggestions from past messages. Besides having terrific customer service, On Hold Marketing produces a professional message every single time…and they’re quick at it too! I highly recommend them!

Lauryn Watson – Director of Marketing

We have had an excellent working relationship with On Hold Marketing for many years. They are extremely professional, fast and always have ideas on how to maximize your budget. Would highly recommend them.

Lorri Haney – Vice President

On Hold Marketing has helped our Customer Service division promote a professional image to the community that Bon Secours serves and supports.

Kathy White

Saxon Shoes has had the privilege to work with On Hold Marketing for over three years. The service and flexibility they offer is outstanding. I love the fact that they notify us when it is time to remake our On Hold messages. That is one less thing that I have to remember. Thanks for the quality of service and outstanding marketing you provide.

Susan Adolf

On Hold Marketing has been a great asset to our Practice. Their accuracy with medical terms is impeccable. Our patients have stated over and over how much they appreciate the information they receive while on hold. The entire on hold marketing team has been great!

Janie Jacobs – Administrator

On Hold Marketing makes my job easier. As marketing director of a very busy 16-physician practice we are constantly adding new physicians and all I have to do is make one call to On Hold and they take care of the rest! The quality is superior and I never have to worry about pronunciation with names or difficult medical terms; they verify all of the information before they voice the message. On Hold Marketing always delivers top quality work, responds rapidly to my requests and keeps me and my physicians happy!

Pam Overstreet – Marketing Specialist

It’s a pleasure working with Brian at On Hold Marketing. They produce quality recordings and great customer service which makes my job easy.

Kimberly Prince

We used this service for many years. Always been a great experience dealing with them. Professional & efficient.

Navin Shetty – Owner

The team, especially Brian, at On Hold Marketing really does offer world-class service! Brian was incredibly helpful throughout the entire process, from script writing, editing, voice selecting and finally to making sure we loved our new on hold message. We couldn’t be happier with our choice with On Hold Marketing and recommend it to any business looking for a professional, end-to-end solution.

Daniel Wright – President

Fabulous – Thanks for all your work on this project – everyone is thrilled with the new message and love the voices! I must say your advertisement of “we do 90% of the work, client does 10%” is very true – though my 10% didn’t seem like work it was so easy! Even the installation I feared because of my deficient skills with electronic devices – you talked me through it and it was like a walk in the park – easy and enjoyable! We look forward to a LONG relationship with your company for all our future needs! Thanks again for a superb job!

Donna Huebner

On Hold Marketing provides a valuable service and creates a great product…all with very little work on my part. They make this part of my job easy…outstanding team to work with!

Kathleen Mojica – Vice President-Correspondent Services Manager

On Hold Marketing has been providing us with super, hassle free service since 2007. Their in-store service is a solid part of our plan because of the way they mix professional customized Goodwill messaging in between the songs. For about the cost of a cup of coffee a day, we’re delivering an enhanced in-store experience for our customers & employees, providing messaging that shares the good work Goodwill does…all while eliminating all the problems associated with antennas and dish satellites systems.

Jim Shaver – Vice President of Marketing and Development

Brian and the gang have taken great care of us at Party Perfect! Our new on-hold message is exactly what we wanted! We highly recommend them for your marketing needs!

Angela Simpson – Sales Manager

Great staff, responsive turn-around, quality-product and excellent overall value. The process does not get any easier or faster. I found On Hold Marketing while researching options online. After speaking with three vendor options I decided to go with On Hold Marketing because I felt the most comfortable and confident with them during my initial call. I would recommend them based on my experience. I live in MO and have never met anyone at this business and have no affiliation other than being a satisfied customer.

Walt Capell – Owner

The service provided at On Hold Marketing is amazing. I would highly recommend them.

Lindsay Eakin – Services Marketing Manager

We were looking for on-hold messaging for our organization and I found On-Hold Marketing. I reached out to the company and from our first conversation I knew I wasn’t going to look any further. I have found them to be honest, professional, personable and knowledgeable.

Roberta Voloshin – Corporate Director of Sales & Marketing

On Hold Marketing delivers a quality product for a nominal investment. It’s a great way to reinforce our marketing efforts. This is the second organization for which I’ve used On Hold Marketing to launch such a service. I recommend OHM highly.

James M. Goss

The On Hold Marketing team met our company’s request with great efficiency and enthusiasm. They understood our specific needs and helped generate concise and comprehensive copy to keep our on hold message current and informative. BCN Technical Services, Inc. looks forward to continuing our relationship with On Hold Marketing.

Julie Gray – Marketing/Program Management Assistant

On Hold Marketing provides an extremely cost-effective program. It has been a great tool to keep our members updated on new products and product enhancements. The team at On Hold Marketing is very professional and responsive to my changing needs. I would recommend their services without hesitation. I am very pleased with attention and care given to my account.

Tina Endicott – VP of Marketing & Business Development

Your organization is one of the best I have ever dealt with. You are on the ball and proactive, which is very helpful for a guy like me trying to wear too many hats at once.

Chris Groome – VP Safety and Service

We have been working with On Hold Marketing for some time now and we couldn’t be happier! Brian is very responsive and always a delight to work with. I would recommend them to anyone in the market looking for great service!

Iman Derder- Executive Assistant

Your On Hold message programs are really great, but what I like most is that you’re very responsive to our needs. Whenever we call, you always get back to us quickly. We really appreciate your timely responses to our needs.

Brian Peterson

I love putting callers on hold so that they can learn more about all we do. And we get great feedback about our On Hold Marketing program from our customers as well. It’s so professional and it really enhances our image.

Bridget Ungerleider
Encompass Environmental – VA

Thank you, On Hold Marketing for creating such a comprehensive On Hold program for our organization. At SDWR, we have a wide breadth of Service Dogs and programs. Your staff was able to take all of our website and written content and turn it into a wonderful informational guide. It provides our clients with great information while they are on hold and frequently answers questions they didn’t even know they had. We loved working with you and will continue to use you for more updates in the future.

Dan Warren – President

Been with Brian and his folks at ON HOLD MARKETING for some years. I have always been very pleased with their work and professionalism. No different this time when they updated all our on-hold messages. Love these people and highly recommend!

David Archibald – President

We are very happy with our On Hold program. Our customers are very happy with it as well. It’s been wonderful! Thank you very much!

Richard Harrison

Very knowledgeable and extremely patient in working with us to help develop the right on hold messages and music. Customer service is fantastic and super friendly staff. The process and transition was easy. Highly recommend and also especially for the price.

Roxy Bazan – Analyst

Our new On Hold program sounds great!

Dr. Dennis Benton, DDS, OH

Rich, Brian, and the entire On Hold team were fantastic to work with. From a small amount of information about our company and services, Brian produced scripts that were spot-on and required little to no editing. For recording, they offered a wide range of talent options that made it easy to find just the right voice to represent our message. Though we are a small company, I am proud to say that we now have a smokin’ hot phone system that would rival any Fortune 500.

W. Bradley Hill – Owner

We have been a satisfied customer of the On Hold Marketing group for several years. We have always received quick, efficient and professional service. Whether it was time to update our Onhold message or few and far between mechanical issue’s we have always been very happy with the attention and service given to us.

Dr. J Keller Vernon, D.D.S.

The Team from On Hold Marketing is always courteous and professional. They go above and beyond in not only advising on hold message strategies, but in creating them as well. The clear and concise recordings are bar-none! My best to the team!

Pati Maguy – Marketing Admin Coordinator

We here at Hearth and Home Shoppe have used On-Hold Marketing for about 10 years. We think that this is an high quality, cost efficient and easy way to advertise. Who better to target than the potential customers who call our store? On-Hold reminds us when new scripts are due, helps us update scripts and they even provide a Holiday version for Christmas. The staff is friendly and knowledgeable. We are very pleased with On-Hold Marketing and recommend them to any business large or small.

Connie Maier – Owner

If you are looking at someone to take care of your message on-hold needs, I would highly recommend this company. Not only did they offer reasonable prices, they made sure we had the right equipment and their voice messages were top notch. Was even more impressed on the way they helped our various locations (6) assure they hooked-up and set volume levels etc. Don’t recommend co’s often, but wanted to take the time to comment as I feel we really picked the best option for this service.

Ken Starrett – VP Sales and Marketing

I had an absolutely exceptional experience with On Hold Marketing. Their responsiveness was unlike almost any vendor I’ve ever worked with before. Great and super proactive treatment from when I initially reached out through delivery. I cannot recommend enough – these folks work hard to deserve your business!

Aaron Marks – Marketing, Americas

On Hold Marketing was just what we needed, when we needed it. As part of a large multi-specialty medical group, it was the perfect way to increase awareness to our patient base as to the services we offer; our specialists, and our ancillary capability. I particularly like that it is managed locally by folks that I have known for some time. The experience was seamless and all my needs were met at a very low cost as compared to other marketing opportunities. The level of professionalism in my offices is heightened by this service. I can’t say enough good things about OHM.

Cathy Brown – Administrator

After researching the million dollar voice sales approach, I contacted our phone system provider in an attempt to reach our clientele in the same fashion using on hold time to our advantage. We were immediately referred to On Hold Marketing and we are so impressed and pleased with the results! On Hold Marketing is not only music to our ears, but the entire staff is prompt, efficient, patient, experienced, professional and the services are inexpensive! I love being assigned a project where satisfaction of both owners is achieved quickly and unanimously. I can’t rave enough!

Debbie Simmons – Comptroller

Our Care and Comfort On Hold program is working great!

Mallory Sims – Admissions Coordinator Mariner Health Care

You guys are awesome! We are very pleased and happy to do business with your company.

Leslie Cochran – Marketing Manager

On Hold Marketing was outstanding to work with. We used them for hold music in a private physicians office. I thought this process would be very painful and actually put it off for two years. I wish we would have contacted them sooner to get our on-hold marketing going, because it was super easy to set up and sounds so professional. Their team at On Hold Marketing was truly a pleasure to work with.

Clista Tallent – Practice Manager

We thoroughly enjoy working with On Hold Marketing. They are fast, efficient, and very professional. We recently switched to a new phone system and the transition from a tape to a .wav file took place without a hitch! Thanks for all you do On Hold Marketing.

Felicia Guilbe – Marketing Specialist

On Hold Marketing, in particular Brian has been super-helpful. We’ve been having issues with our equipment and he spent time with me trouble shooting, and we were able to fix the problem without spending any money! He is always accessible, and helpful.

Nancy Lowell – Office Manager

You guys are awesome! We are very pleased and happy to do business with your company.

Leslie Cochran – Marketing Manager

The SalesMaker On Hold System has helped Aireco in many ways. It gives us the opportunity to highlight current promotions, new products, our Customer Loyalty Trip Program, upcoming training & events, and more. Although we prefer to not have our customers hold too long, it’s nice to have something interesting for them to listen to while they are holding, especially during our busy season. When our customers have something nice and informative to listen to, it reduces hang-ups and alters the caller’s perception of time, so it doesn’t seem like they were waiting long at all. It’s always great when a caller is taken off hold and immediately inquire about something they just heard on the phone; that’s proof the SalesMaker On Hold System is working!

Shelena Fleming – Senior Marketing Coordinator

Have you called Kiln Creek Golf Club and Resort and given the front desk a compliment on our answering service? Well, thanks to this talented company our customers are no longer waiting in silence or hearing robotic prompts and commands! We love that we can personalize our hold music and information for all seasons and at any time. The system is easy to use and they follow up with us to remind of the season change! This is the company to use for your On Hold Marketing needs! Call the resort to book your tee time or hotel stay and listen to the quality of their service!

Ivey Hawkins

We’ve been using On Hold Marketing for over 4 years. When we first signed up, I was afraid that it was going to be another job that I would have to do most of the work for. That was not the case at all! I provided bullet point information, picked a voice, proofread and made miniscule tweaks. The process was surprisingly convenient and I’m so glad we chose to go with On Hold Marketing!

Holly Parker – Office Manger

On Hold Marketing did an AWESOME job with our on hold messaging!! In the past we had only silence, now those on hold hear about our office, our products and our staff. Thank you all for such a great product!

Dean Kiourtsis, D.D.S.

Innovative ideas from SalesMaker On-Hold help us stretch the power of on-hold advertising.

I wanted to take a moment and thank you and the staff for service excellence demonstrated in setting up Reynolds Service Centers throughout the U.S. and Canada with digital on-hold messaging service. It was a monumental task managed with relative ease and minimal problems. We appreciate the efforts you and your staff have taken to ensure each Service Center received timely attention to come “on line”, as well as the many service calls you have personally responded to with efficiency and courtesy. Feedback from the field indicates you have been responsive to compatibility issues between the hardware system vendor, varied phone companies and branch phone systems.—a complex task when engaging more than 60 facilities. Scriptwriting, audio production, and digital download delivery services performed as promised. I look forward to continuing SalesMaker updates.

Russell L. Coons – Marketing Manager
Reynolds Building Products – VA

Top notch quality, service and turnaround times! We have worked with On Hold Marketing for years and highly recommend their services.

Victoria Revell – Marketing Specialists

Becoming an On hold Marketing customer was probably the best business decision I have ever made for our Communication Center. We experienced a significant decrease in our abandoned call rate the first month we implemented their fabulous recording on our phone lines. The sound quality is excellent, the music is always appropriate, and they truly enhance our brand. Working with the onHold team is so easy and seamless. I love the support the team provides to us; Brian always reaches out for updates and helps us make our scripts the best they can be before recording them. If you are considering implementing onHold music, definitely give these guys a call!

Melissa Edgeworth

Goodin Company is happy to be working with On Hold Marketing. We found that working with On Hold Marketing made this decision easy. We just give them the basic outline of what we want on the on hold messages and they use their experience to create a message that calls the customers to action. They even make the loading and reloading of messages very easy. We are constantly getting inquiries that reference the message they heard while on hold. This works great.

Eric Streed

While preparing our marketing budget for the upcoming year, it became apparent that On Hold Marketing is THE most effective, value added service we’ve added for marketing and patient education.

Marilyn Kitchens – Practice Administrator

Our On Hold Marketing program paid for itself soon after we started with you. We have added several new customers who asked about the additional services mentioned in our On Hold Marketing program. We easily recovered the low cost of our On Hold Marketing program soon after it was installed. There is not a month that goes by that I don’t sell some of my other services derived solely from my On Hold Marketing program.

Harry Garmon
The Bookkeeping Department – VA

I wanted to express my complete satisfaction with your firm. We asked for on hold music and appropriate messaging in an ASAP fashion…and the turnaround was much faster than we expected. Thank you for your continued expert service and products. We look forward to a long relationship with your firm.

Kitley Rainwater – Director of Marketing and Business Development
46 reviews on
eric briand
eric briand
Professional and customizable
Camiel Hull
Camiel Hull
Their customer service is light years beyond their competition. Trust me, I called around in the beginning, and from the moment they answered our first phone call until now, nearly two years later, it has been a great experience. Brian and his team are truly one of the best!
Whitney Britton
Whitney Britton
Our company went in search of an on hold messaging system earlier this year. On my search, I found that On Hold Marketing was the most straight-forward with what they offered and their prices. They were so easy to work with, very professional, and very fast in their delivery! The messages they sent over were exactly what we asked for. What more could you want from a company? Easily 5 out of 5 stars!
Diane Bracken
Diane Bracken
100% happy with the product and the support for our busy pediatric office. Well worth the money we spent already. Less hang ups while on hold for nurse triage and people are now asking about services that they didn't realize we offered. Sign ups for our patient portal have spiked and I've received more google reviews this month than ever. You can't go wrong for price.
Allan Meyers
Allan Meyers
Great company to work with!
Luke Meyers
Luke Meyers
Great people to work with and provide an awesome service. Highly Recommend!
melissa edgeworth
melissa edgeworth
Becoming an onHold Marketing customer was probably the best business decision I have ever made for our Communication Center. We experienced a significant decrease in our abandoned call rate the first month we implemented their fabulous recording on our phone lines. The sound quality is excellent, the music is always appropriate, and they truly enhance our brand. Working with the onHold team is so easy and seamless. I love the support the team provides to us; Brian always reaches out for updates and helps us make our scripts the best they can be before recording them. If you are considering implementing onHold music, definitely give these guys a call!
Lee Tate
Lee Tate
On Hold Marketing has taken the professionalism of our business to a new level! Their processes are simple and easy and their technology is too. The quality of their work is as good or better than any that I have ever heard before while on hold. They make commercials for our customers to listen to entertaining, keeping their attention and reducing frustration when placed on hold.
Lisa Gontarek
Lisa Gontarek
I have worked with Brian at OnHold Marketing for the last 5 years. He has always been super helpful and attentive. He has helped me get the messaging I want for my individual needs. I would highly recommend OnHold Marketing to any business!