mobile phone playing audio on speaker
mobile phone playing audio on speaker


On-Hold Messaging for the Healthcare Industry

Our Patients On Hold specialty service line is run by experts in creating on-hold messaging tailored to the varied needs of healthcare callers. We craft professional, informative, and engaging messages that let callers know their call is important and provide them with a more enjoyable experience. Hear real examples of on-hold messaging from our healthcare clients below!

Solutions for Your Healthcare Facility’s Unique Needs

Whether your healthcare facility offers general services or very specific treatments, has a low call volume, or has thousands of callers a day, our team can craft messaging that is tailored to both your facility’s and your callers’ needs. We specialize in creating on-hold messaging for a wide range of healthcare facilities, including but not limited to:


Urgent Care Centers


Outpatient Care Centers


Specialty Care Clinics


Mental Health Facilities


Rehabilitation Centers


Nursing Homes



man giving thumbs up
Google Reviews

Discover the Benefits of On-Hold Messaging


Create Positive Patient Experiences On-Hold

On-hold messaging informs, entertains, and engages patients when they call, reducing perceived wait times and hang-ups. It also serves as a reminder that their needs are your top priority and their call will be handled efficiently and promptly.


Promote Your Facility & Your Services

On-hold messaging is also an effective marketing tool. Professionally inform callers of upcoming promotions, new services, or how your practice stands out from the competition to increase patient engagement and appointments.


Saves Valuable Administrative Time

On-hold messaging is an effective way to save your staff time by preemptively providing callers with answers to common questions such as your address, hours of operation, or how to book new appointments online, without requiring staff interaction.

On-Hold Pricing & Plans

Award-Winning On-Hold Messaging Service

Engage, inform & provide an improved experience when customers call your business.

Script Writing

In-House Production

Creative Consultation

Expert Voice Talent

Diverse Music Library

1 Production / Yr



Low Call Volume

This plan is perfect if you have consistent products and services, rarely run sales or promotions and have a low call volume.

2 Productions / Yr



Moderate Call Volume

Have repeat callers or run seasonal promotions? Consider our semi-annual plan to keep your on-hold messaging fresh and relevant.

4 Productions / Yr



High Call Volume

Have a lot of callers? Consider our quarterly production plan to keep your customers informed, persuaded and entertained year-round.*

Need More than 4 Productions per Year?

* We can create a custom plan with the updating frequency best suited for your business. Clients with multiple locations receive significant discounts. Contact us for details today!